Privacy Policy

Last updated: 11/11/2025

Introduction

FieldTroop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform.

Information We Collect

Personal Information

  • Name and contact information (email, phone number)
  • Business information (company name, address, role)
  • Account credentials and authentication data
  • Payment and billing information

Business Data

  • Job and project information
  • Client and customer data
  • Employee and team member information
  • Financial and accounting records
  • Inventory and equipment data

Third-Party Integration Data

  • Social media account information (Facebook, Instagram, LinkedIn, etc.)
  • QuickBooks and accounting software data
  • Marketing campaign performance metrics
  • API integration credentials and data

Usage Data

  • Log data and analytics
  • Device and browser information
  • IP addresses and location data
  • Feature usage patterns and preferences

How We Use Your Information

  • Provide and maintain our field service management platform
  • Process transactions and manage your account
  • Send administrative information and service updates
  • Respond to customer service requests and support needs
  • Analyze usage to improve our services and features
  • Manage social media content
  • Integrate with third-party services you authorize
  • Comply with legal obligations and protect our rights
  • Generate AI-powered insights and recommendations
  • Facilitate team collaboration and communication

Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We share data with third-party service providers who assist in operating our platform, including:

  • Cloud hosting and infrastructure providers
  • Payment processors and financial services
  • Analytics and monitoring services
  • Communication and notification services
  • AI and machine learning services

Integration Partners

When you connect third-party services, we share necessary data with:

  • Social media platforms (Facebook, Instagram, LinkedIn, etc.)
  • Accounting software (QuickBooks, etc.)
  • Marketing and advertising platforms
  • Other services you explicitly authorize

Legal Requirements

We may disclose information if required by law or in response to valid legal requests.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication measures
  • Employee training on data protection
  • Incident response and breach notification procedures

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:

  • Account information: Retained while your account is active
  • Transaction records: Retained for 7 years for tax and legal compliance
  • Marketing data: Retained until you opt-out or request deletion
  • Usage analytics: Retained for up to 2 years

Your Rights and Choices

You have the following rights regarding your information:

Access and Portability

Request a copy of your personal information in a portable format.

Correction

Update or correct inaccurate information in your account.

Deletion

Request deletion of your personal information, subject to legal requirements.

Opt-Out

Opt-out of communications and certain data processing activities.

Restrict Processing

Request that we limit the processing of your information in certain circumstances.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@fieldtroop.com

Phone: 1-800-FIELD-TROOP

Address: FieldTroop, Inc.
123 Business Ave
Suite 100
San Francisco, CA 94105

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice via email or through the platform.