Question 1

What is field service management software?

Accepted Answer

Field service management software is a comprehensive solution that helps businesses manage and optimize their mobile workforce. It includes features like job scheduling, dispatching, real-time tracking, customer management, and automated reporting to streamline field operations and improve service delivery.

Question 2

How long does it take to implement the system?

Accepted Answer

Most businesses can be fully operational within 24-48 hours. Our streamlined onboarding process includes data migration, team training, and system configuration. We provide dedicated support during setup to ensure a smooth transition.

Question 3

Do I need special hardware or equipment?

Accepted Answer

No special hardware is required. Our platform works on any modern device including smartphones, tablets, and computers. Your field technicians can use their existing devices with our mobile app, while office staff can access the system through any web browser.

Question 4

Can I try the software before purchasing?

Accepted Answer

Yes! We offer a 14-day free trial with full access to all features. No credit card is required to start your trial. Our team will provide a personalized demo and help you get set up with sample data to explore the platform.

Question 5

Does the software work offline?

Accepted Answer

Yes, our mobile app includes robust offline functionality. Field technicians can access job details, update work orders, capture photos, and collect customer signatures even without internet connection. All data automatically syncs when connectivity is restored.

Question 6

Can I integrate with my existing tools?

Accepted Answer

Absolutely. We offer native integrations with popular accounting software (QuickBooks, Xero), CRM systems (Salesforce, HubSpot), payment processors, and communication tools. We also provide a REST API for custom integrations with your proprietary systems.

Question 7

What types of reporting are available?

Accepted Answer

Our platform includes comprehensive reporting covering job completion rates, technician performance, revenue analytics, customer satisfaction, equipment utilization, and custom reports. All reports can be scheduled for automatic delivery and exported in multiple formats (PDF, Excel, CSV).

Question 8

How does GPS tracking work?

Accepted Answer

Our real-time GPS tracking shows the exact location of your field technicians during work hours. You can view routes, calculate mileage, set geofences, and receive alerts. Tracking respects privacy - it's only active during scheduled work hours and can be easily toggled by technicians.

Question 9

How much does the software cost?

Accepted Answer

Our pricing starts at $49 per user per month for the Professional plan. We offer volume discounts for larger teams and custom enterprise pricing for organizations with 50+ users. All plans include unlimited jobs, customer records, and 24/7 support.

Question 10

Are there any setup fees or hidden costs?

Accepted Answer

No setup fees, no hidden costs. Our pricing is transparent and includes everything you need: software access, mobile apps, data storage, support, training, and regular updates. The only additional cost might be premium integrations or custom development work if required.

Question 11

Can I change plans or cancel anytime?

Accepted Answer

Yes, you can upgrade, downgrade, or cancel your subscription at any time. There are no long-term contracts or cancellation fees. If you downgrade, you'll be credited for the unused portion of your current plan.

Question 12

Do you offer discounts for annual subscriptions?

Accepted Answer

Yes! Annual subscriptions receive a 20% discount compared to monthly billing. We also offer special pricing for non-profits, educational institutions, and startups in their first year of operation.

Question 13

Is my data secure?

Accepted Answer

We take security seriously. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We use enterprise-grade infrastructure with redundant backups, 24/7 monitoring, and annual third-party security audits. We're SOC 2 Type II certified and GDPR compliant.

Question 14

Where is my data stored?

Accepted Answer

Data is stored in secure, redundant data centers with multiple geographic locations for redundancy. You can choose your preferred data region during setup. All data centers are certified to industry standards including ISO 27001 and SOC 2.

Question 15

Who can access my company data?

Accepted Answer

Only your authorized users can access your data. We implement role-based access controls so you can define exactly what each team member can see and do. Our staff never accesses your data without explicit permission for support purposes.

Question 16

Do you comply with data protection regulations?

Accepted Answer

Yes, we're fully compliant with GDPR, CCPA, and other major data protection regulations. We provide data processing agreements, regular compliance audits, and tools to help you meet your own compliance requirements including data export and deletion capabilities.

Question 17

What kind of support do you provide?

Accepted Answer

We offer 24/7 support via live chat, email, and phone. All plans include access to our comprehensive knowledge base, video tutorials, and webinars. Enterprise customers get a dedicated account manager and priority support with guaranteed response times.

Question 18

Do you provide training for my team?

Accepted Answer

Yes! We provide comprehensive onboarding training for all new customers, including live training sessions, recorded tutorials, and written documentation. We offer role-specific training for administrators, dispatchers, and field technicians. Ongoing training webinars are available monthly.

Question 19

How often do you release updates?

Accepted Answer

We release feature updates monthly and critical security patches as needed. All updates are automatic - there's no downtime or manual installation required. We announce major features in advance and provide migration guides for any breaking changes.

Question 20

What are the system requirements?

Accepted Answer

For web access: Any modern browser (Chrome, Firefox, Safari, Edge) on Windows, Mac, or Linux. For mobile: iOS 13+ or Android 8+. Minimum 4G/LTE connection recommended for field use, though the app works offline. No minimum hardware specifications required.

Question 21

Can I customize the software for my business?

Accepted Answer

Yes! You can customize fields, forms, workflows, statuses, and reports to match your business processes. Create custom job types, service categories, and checklists. Enterprise plans include custom branding and advanced workflow automation.

Question 22

How do you handle data migration from my current system?

Accepted Answer

We provide free data migration assistance for all new customers. Our team will help you export data from your existing system and import it into our platform. We handle customer records, job history, equipment lists, and pricing information. Migration typically takes 1-3 days depending on data volume.

Frequently Asked Questions