How FieldTroop Works
From the moment a customer calls to job completion, our AI-powered system automates your entire workflow. Here's how we turn calls into completed jobs seamlessly.
The Complete Workflow
Watch how calls transform into completed jobs with AI automation at every step
AI Call
AI agent answers customer call 24/7
Video Diagnosis
AI diagnoses issue via video call
Human Transfer
Optional transfer to live agent
Quote Generation
AI creates detailed quote
Client Approval
Quote sent to client
Job Creation
Auto-create job in FieldTroop
Dispatch
Assign to best technician
Complete
Job completed successfully
Deep Dive Into Each Step
AI-Powered Call Center
When a customer calls your business, Afila.io's advanced AI agent answers immediately - no wait times, no missed calls. The AI handles natural conversations, understands context, and provides professional service 24/7.
- Natural language processing for human-like conversations
- 24/7 availability - never miss a call again
- Multi-language support for diverse customers
AI Agent Answering
Instant, professional response
Human Touch Available
Seamless transfer when needed
Optional Human Transfer
While our AI can handle 95% of calls, we understand some customers prefer speaking to a human. At any point, the customer can request to be transferred to a live agent for a personal touch.
- Instant transfer to available agents
- Full context passed to human agent
- Customer choice - AI or human support
AI-Guided Video Diagnosis + Instant Price Estimate
Stop wasting time, fuel, and scheduling slots on diagnostic visits. Get the problem identified and priced before dispatch.
Customer clicks a link and joins a guided video call with your AI agent. They point their phone at the issue, and the AI does the rest.
- Visual Recognition: Identifies fixtures, HVAC components, pipe types, valves, and more
- Smart Questions: AI asks targeted follow-up questions based on what it sees
- Problem Diagnosis: Determines likely cause with high accuracy
- Instant Quote: Pulls repair steps, time needed, and generates price range immediately
- Pre-Loaded Job Card: Technician arrives with exact problem details and right tools
Video + AI Vision
Customer shows the problem, AI diagnoses it
THE RESULT
“The sink is leaking” → Identified: corroded P-trap connection, Quote: $85-$120, Parts needed: P-trap assembly + washers
No more wasted trips. Your technician shows up prepared, customer already knows the price, job gets done faster. Everyone wins.
Smart Quote Generation
Our AI analyzes the conversation to determine if it's a service lead. If so, it automatically generates a detailed quote based on your pricing rules, sends it to you for approval, then delivers it professionally to the client.
- Automatic lead qualification and detection
- Instant quote generation from conversation
- Company review before client delivery
- Professional quote delivery to client
Automated Quoting
From conversation to quote
Job & Dispatch
Automatic creation & assignment
Job Creation & Smart Dispatch
When the client approves the quote, the system automatically creates a job in FieldTroop. It then suggests the best-matched technicians based on skills, location, and availability - or auto-assigns if you prefer full automation.
- Instant job creation on client approval
- AI-powered technician matching
- Manual or automatic assignment options
- Optimized routing and scheduling
Mobile App with AI Assistant
Your technician receives all job details on the FieldTroop mobile app with real-time updates. They have access to an on-site AI assistant, customer info, inventory tracking, and everything they need to complete the job professionally.
- Complete job details and history
- Live AI assistant for on-site support
- Real-time inventory and parts tracking
- Digital forms, photos, and signatures
- GPS tracking and route optimization
Powerful Mobile App
Everything techs need on-site
Why FieldTroop Outperforms the Competition
Fully Automated
End-to-end automation from call to completion with intelligent AI handling every step
AI-Powered
Built-in AI at every step - call handling, quotes, dispatch, and field support
Complete Solution
All the features of competitors plus AI automation in one integrated platform
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